Frequently Asked Questions

Q1: What kind of art can I find at Shima Lumen Gallery?

At Shima Lumen Gallery, we offer a curated collection of original oil paintings, fine art prints, and custom artwork, each piece crafted with passion and attention to detail.

Q2: Are all the paintings original?

Yes, every painting at Shima Lumen Gallery is a 100% original piece, hand-painted by Shima, reflecting her unique artistic style and deep love for color and emotion.

Q3: Do you offer custom commissions?

Yes! We accept custom painting requests. Share your ideas, preferred color palettes, and specific sizes, and we will create a one-of-a-kind piece that perfectly suits your space.

Q4: Can I order prints of your artworks?

Yes, we offer high-quality prints of selected artworks, providing a beautiful and affordable way to add art to your space.

Q5: How can I place an order?

Simply browse our online shop, select the artwork you love, and proceed to checkout. We offer a secure and seamless shopping experience.

Q6: What payment methods do you accept?

We accept major credit cards, PayPal, and other secure online payment methods for your convenience.

Q7: Can I change or cancel my order after it's placed?

If you need to modify or cancel your order, please contact us as soon as possible. We can adjust your order if it hasn't been shipped yet.

Q8: Do you ship internationally?

Yes, we ship worldwide. Shipping rates and delivery times vary depending on your location.

Q9: How long does shipping take?

Shipping times depend on your location. Typically, Australian orders arrive within 5-10 business days, while international orders may take 2-4 weeks.

Q10: How will my artwork be packaged?

Each painting is carefully packaged with protective materials to ensure it arrives safely, including sturdy boxes and cushioning for maximum protection.

Q11: What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your artwork, you can return it within 14 days of delivery for a refund or exchange, provided it is in its original condition.

Q12: What should I do if my artwork arrives damaged?

If your painting arrives damaged, please contact us immediately with photos of the damage, and we will arrange a replacement or refund.

Q13: How should I care for my oil painting?

To preserve your oil painting, avoid direct sunlight, moisture, and extreme temperature changes. Gently dust it with a soft, dry cloth as needed.

Q14: Can I request a custom size for a painting?

Yes, we offer custom-sized paintings to perfectly fit your space. Just let us know your requirements, and we’ll create something special.

Q15: Do you offer framing services?

Currently, we do not provide framing, but our paintings are designed to fit standard frame sizes for easy framing.

Q16: How can I protect my oil painting from fading or damage?

To keep your oil painting vibrant for years, avoid direct sunlight, extreme humidity, and temperature fluctuations. Use UV-protective glass or acrylic if framing and avoid placing your artwork in high-traffic areas where it may be accidentally scratched or bumped.

Q17: Can I hang my oil painting in a bathroom or kitchen?

It’s generally not recommended to hang oil paintings in high-moisture areas like bathrooms or kitchens, as the humidity and temperature changes can damage the canvas and paint over time.

Q18: What if I need a specific color palette to match my interior design?

We offer custom color options to match your home’s decor. Just share your preferred color palette, and we’ll create a piece that complements your space perfectly.

Q19: Can I request a specific theme or subject for my custom painting?

Absolutely! We can create paintings based on your favorite subjects, such as landscapes, florals, abstracts, or personalized portraits. Just let us know your vision, and we’ll bring it to life.

Q20: How do I clean my oil painting?

Gently dust your painting with a clean, dry, soft cloth. Avoid using water, cleaning sprays, or harsh chemicals, as they can damage the paint and varnish.

Q21: Can you match the style of a specific artist or painting I like?

While we respect every artist's unique style, we can incorporate certain techniques or inspirations into your custom piece to reflect your preferences while maintaining our original approach.

Q22: Can I get a digital preview of my custom painting before it’s completed?

Yes, we can share progress photos or digital sketches during the creation process to ensure you’re happy with the direction of your custom artwork.

Q23: Can you add special touches, like gold leaf or texture, to my custom painting?

Yes, we offer a range of customization options, including textured finishes, metallic accents, and unique techniques like impasto, glazing, and knife painting for added depth and character.

Q24: How long does it take to complete a custom painting?

The time required depends on the size, complexity, and technique used. Most custom pieces are completed within 2-4 weeks, but we will keep you updated throughout the process.

Q25: Can I request a specific frame style for my painting?

While we don’t currently offer framing services, we can recommend frame styles that best suit the painting and your interior design.

Q26: Do you offer restoration or touch-up services for older paintings?

At this time, we do not offer restoration services, but we can guide you on proper care to keep your artwork in excellent condition.

Q27: Can you create a series of paintings that work together as a set?

Yes! We can create a cohesive set of paintings designed to work beautifully together, perfect for creating a gallery wall or themed room.

Q28: How do I know the painting is authentic?

Every original painting from Shima Lumen Gallery comes with a signed certificate of authenticity, guaranteeing its originality and value.

Q29: Can I see the painting before purchasing it?

Yes, we provide high-quality images and detailed descriptions of each piece, and we’re happy to share additional photos upon request.

Please reach us at info@shimagallery.com if you cannot find an answer to your question.